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We partner with technology companies and public sector organizations to streamline operations, transform customer support, and drive growth. Hire us as fractional executives, project-based consultants, or trusted advisors to unlock faster time-to-resolution, proactive escalation management, and scalable global coverage
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Fractional Executive Leadership — Interim or fractional Director/Sr. Director for Customer Experience, Operations, or Support.
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Business Operations Consulting — Process redesign, org scale, KPI/OKR systems, and operating cadences.
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Customer Experience Strategy — Escalation playbooks, retention programs, and cross-functional comms.
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AI & Automation in Support — GenAI workflows, knowledge/self-service, and reporting automation.
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MTTR down 25–40% via process redesign and escalation frameworks.
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24×7 global coverage with clear roles, queues, and handoffs.
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Multi-million-dollar service revenue through success programs and tiered offerings.
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Executive-ready reporting (health, risk, trend, and action dashboards).
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CRM/Case tooling uplift (Salesforce workflows, close codes, and automation).
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Client names confidential; results reflect representative engagements across State Agencies, FinTech, SaaS/CCaaS, and Enterprise.
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STAGE 1
Stakeholder interviews, data review (cases, SLAs, severities), pain-point map, and quick-win plan.
STAGE 2
Escalation framework, coverage model (24×7 where needed), KPI set, comms cadence, and automation blueprint.
STAGE 3
Process roll-outs, Salesforce/KB updates, training, pilot of AI/automation, and change management.
STAGE 4
Adoption checks, leadership coaching, operating rhythm, and final report with next-quarter roadmap.
